Returns & Exchanges
We want you to be happy with what you ordered. If something is not right, here is exactly how it works.
You have 7 days
You can request a return or an exchange within 7 days of receiving your order. Contact us on WhatsApp or by email with your order number and we will send you the return instructions.
Changed your mind
If you simply decided the item is not for you, we accept the return as long as the product is unused and still sealed in its original packaging. Once a sealed item has been opened, we are not able to take it back for a change of mind.
Wrong size
Sizing is different. You cannot know your ring size without trying it on, so this is an exception to the rule above.
You may open the box and try the ring on. If the size is wrong, we will exchange it for the correct size free of charge â you only pay to ship the ring back to us, and we cover the cost of sending the new size out to you.
The ring must come back unscratched, unworn beyond trying it on, and complete with its box and charging dock.
To avoid this altogether, please use the sizing guide on the product page before you order. It takes two minutes.
Faulty or damaged items
If your item arrives damaged, or stops working because of a manufacturing fault, we cover everything: return shipping, and a replacement or a full refund, whichever you prefer. Send us a photo or a short video within 7 days of delivery and we will take care of it.
Return shipping
Except for faulty items, the cost of shipping an item back to us is paid by the customer. We recommend a tracked service â we can only process a return once the item reaches us.
Refunds
Once your return arrives and passes inspection, we issue the refund to your original payment method within 5 to 10 business days. How quickly it appears in your account depends on your bank or card issuer.
Shipping charges, if any were paid, are not refunded.
Items we cannot accept back
- Products returned after the 7-day window
- Opened or unsealed items returned for a change of mind
- Items showing signs of use, wear, or damage caused after delivery
- Items returned without their original packaging or accessories
How to start a return
Message us on WhatsApp, or email moh.tareq90@gmail.com, with your order number and a short note about what you would like to do. We will reply with the return address and next steps.
YOUNIS & CO. â United Arab Emirates
