Shipping policy

Shipping Policy

At YOUNIS & CO., we’re committed to making your shopping experience as simple and convenient as possible. We currently offer delivery across the United Arab Emirates, with free standard shipping on all eligible orders.

Please read the information below to learn more about how we process and deliver your orders.

Shipping Coverage

We currently deliver across all seven Emirates of the UAE:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain

At this time, we only ship within the United Arab Emirates.

Order Processing

Once your order has been successfully placed, our team will begin processing it.

Orders are typically processed and prepared for shipment within 1–2 business days.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with your tracking information when available.

Delivery Time

Standard delivery within the UAE typically takes approximately 2–5 business days after your order has been processed.

Delivery times may vary depending on your location, courier operations, public holidays, weather conditions, peak shopping periods, or other circumstances beyond our control.

While we always do our best to ensure your order arrives within the estimated timeframe, delivery dates are estimates and cannot be guaranteed.

Free Shipping

We’re happy to offer free standard shipping across the UAE.

There are no additional standard delivery charges added to your order at checkout.

Any special delivery options or additional charges, if applicable, will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive tracking information by email, SMS, or other available communication methods.

Please allow some time for the tracking information to become active after your order has been handed over to the courier.

If you have not received tracking information or need help locating your order, our customer support team will be happy to assist you.

Delivery Address

To avoid delays, please make sure your delivery information is complete and accurate when placing your order.

Please provide:

  • Full name
  • Complete delivery address
  • Emirate and area
  • Valid UAE phone number

YOUNIS & CO. is not responsible for delays caused by incorrect, incomplete, or outdated delivery information provided at checkout.

If you realize that you entered incorrect information, please contact us as soon as possible. We’ll do our best to update the order before it is dispatched.

Delivery Attempts

Our delivery partner may contact you by phone or message when your order is being delivered.

Please make sure your phone is available and that someone is available to receive the package at the provided delivery address.

If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or return the package to the sender depending on their procedures.

Repeated unsuccessful delivery attempts caused by an unavailable recipient or incorrect contact information may result in additional delivery arrangements or charges.

Delays

Although most UAE orders arrive within the estimated delivery period, occasional delays may occur due to circumstances outside our control, including:

  • UAE public holidays
  • High order volumes
  • Weather conditions
  • Courier delays
  • Incorrect or incomplete addresses
  • Unexpected logistical issues

If your order is significantly delayed, please contact our support team and we’ll help you check its status.

Damaged or Incorrect Orders

We take care when preparing your order, but if your package arrives damaged or you receive an incorrect item, please contact us as soon as possible.

Please provide your order number along with clear photos or videos of the package and the product so our team can review the issue and assist you with the appropriate solution.

Contact Us

Have a question about your delivery?

Our customer support team is here to help.

YOUNIS & CO.
Serving customers across the United Arab Emirates

If you need assistance with an order, please contact us through our customer support channels and include your order number whenever possible.

Thank you for choosing YOUNIS & CO.